UX Project For Doc - The Health app

The Project
During a project brief to design an Expert app for Career Foundry, I created a web based app that makes it easier for you to find a doctor.

Hypothesis

We assumed that people faced problems in receiving immediate personal medical advice. We assumed the problem to be rooted in long waiting times, long commutes, language barriers and little personal attention. Local inflexibility.

The Goal
To alleviate the problem, we designed a web based app that offers faster service and
better comfort to the person using it.
This web based app provides the user with an easy and time-saving way to look for medical experts and schedule a video consultation call. Wherever they are. Worldwide.
This entails designing a medical web app that gathers a community of medical experts who provide medical advice via (video-) call.

Making an appointment with a doctor sounds like an easy task, but in fact depends on a lot of factors to make an appointment happen and happen smoothly.

Just think of (single-) parents, expats, students and travellers.
Oh, and full practices, of course!

Interested in my Design Process?
Read below for a detailed walk-through or view the prototype:

The Process:

During this process, I was involved in:

• Understanding the Problem

• Competitor’s Analysis

• User Research and Interviews

• User Personas

• Information Architecture

• Ideation/ Brainstorming

• Prototyping

• User Testing

• Revisions

• Visual Design

Interviews

In order to find out about general attitudes and experience in going to doctor consultations in person, I interviewed the first group of people to find out more about their experiences. These interviews were held in person.
I have identified several aspects of behaviors that a user might encounter on these aspects and phrased my questions to touch on following aspects:

The results were summarized into four pillars each with a title summarizing the content:

I have summarized the needs and goals / behaviours & attitudes / frustrations into columns and have put significant

After the initial interviews, I grasped the mayor needs and created User Personas to better be able to understand the point of view and additional needs of the target audience.

David Fischer, The Traveller